1. What days do you deliver locally to the Ban Chang area?
We deliver locally seven days a week, from 10 am to 4 pm, except on national holidays. If payment is completed by 4 pm, we offer same-day delivery; otherwise, it will be delivered the next day.

2. Is there a minimum order requirement for local delivery?
No, there is no minimum order value. However, it’s in your best interest to maximise the delivery cost offset. Unlike Grab, the delivery fee is based on the location, not the order value.

3. How are local deliveries fulfilled, and what is the cost?
Local deliveries in the Ban Chang area are fulfilled by motorcycle taxi. Prices vary depending on the distance from the shop, generally ranging between 40 to 200 THB. The exact cost will be advised when your order is processed.

4. What days do you deliver nationally?
For nationwide deliveries within Thailand, we dispatch dry goods Monday to Friday, between 10 am and 4 pm. Frozen or chilled foods are dispatched up until 11:30 am, Monday to Friday, excluding national holidays.

5. Is there a minimum order for national delivery?
No, there is no minimum order value. However, it’s recommended to optimise your shipping cost.

6. How are national deliveries fulfilled, and what is the cost?
Frozen and chilled orders are fulfilled by Inter Express. Dry goods are dispatched via Kerry, Flash, or Thai Post. Shipping costs depend on location, box size, and whether the order is frozen, chilled, or dry, generally ranging from 150 to 480 THB. The exact cost will be confirmed when your order is processed.

7. When will I receive my national order?
Once your order is processed by the courier, we will send you a tracking number. Most deliveries take 1 to 2 days, while remote areas in the far North, far South, and islands may take 2 to 3 days.

8. Can I order by phone?
No, we only accept online orders to prevent errors.

9. How do I place an order?
To place an order, first sign up to create an account. Ensure your contact details, especially your phone number, are accurate as these will be used for delivery. Browse the sections or use the search function for specific items. Select the desired quantity and add items to your cart. Once you have completed your order, proceed to checkout. We will email you to confirm the shipping fee along with the invoice and payment details. Complete the payment via bank transfer, and we will then process your order.

10. How do I make payment for my order?
Once you receive the invoice with the shipping fee, payment can be made via bank transfer using your banking app or ATM. After confirmation, we will proceed with dispatch and notify you of the delivery schedule.

11. What if my order contains beer or wine?
If your order includes alcoholic beverages, the recipient must present valid identification proving they are over 20 years old.

12. Can I pick up my order from your shop?
Yes, you can collect your order from our shop, and there will be no delivery fee unless a foam box is required. You may also send your own motorcycle taxi. Please inform us if you plan to collect your order before we process the invoice.

13. Where is your shop located?
Find us on Google Maps: https://maps.app.goo.gl/gTYY98xXPEJhKYLY9

14. What happens if I order something that’s not available?
Once we receive and process your order, we will notify you if any items are out of stock. We do our best to keep the site updated daily to avoid any disappointment.

15. Can I make changes to my order after it has been placed?
Yes, changes can be made up until the point of payment. Once payment is confirmed, the order cannot be modified.